Return and Refund Policy

Last updated: December 11, 2025

This Refund & Return Policy applies to all purchases made on Hi Outfits. Hi Outfits is owned and operated by We Can Custom LLC.

For questions about returns or refunds, please contact:

— Brand Office (Hi Outfits): 63 N. Burritt Ave Room 100 East Buffalo, WY 82834 United States
— Legal Entity (We Can Custom LLC): 1209 Mountain Road Pl Ne Ste N, Albuquerque, NM 87110, USA

— Email: [email protected]

— Phone: +13073180885

Applies to: https://hioutfits.com

At HiOutfits.com, your satisfaction means everything to us. We understand that sometimes things don’t go as planned, and you may need to return or replace an item. To keep things simple and transparent, we’ve outlined our full Return and Refund Policy below. These terms apply to all purchases made through our store.

Interpretation and Definitions

Interpretation

Words with capitalized initials have meanings defined under the conditions below. These definitions apply whether the terms appear in singular or plural form.

Definitions

For the purposes of this Return and Refund Policy:

Company (referred to as “the Company,” “We,” “Us,” or “Our”) refers to HiOutfits.com.
Goods refer to the fashion clothing and related items offered for sale on the Website.
Orders mean a request placed by You to purchase Goods from Us.
Service refers to the Website.
Website refers to https://hioutfits.com.
You means the individual using the Service, or the legal entity on whose behalf such individual is using the Service.

I. Order Cancellation Policy

If you change your mind, you may cancel your order within 12 hours of placing it.
After 12 hours, orders typically move into processing or fulfillment, and cancellations are no longer available.

Note: During peak seasons, orders may be processed faster than usual. Once your order enters “Processing” or “Shipped” status, it cannot be canceled.

II. Returning Goods

We want your shopping experience to be perfect, and we ask that you double-check your size, color, and item selections before submitting your order.

HiOutfits accepts returns only when the issue is caused by us (Seller’s Error), including:

You received the wrong size compared to your confirmed order.
You received the wrong style, color, or design.
Your item arrived damaged (e.g., severe defects, broken parts, unrepairable issues).

To report an issue, please email us at [email protected]. Our Customer Support Team will respond within 24 business hours.

Return Timeframe

You must contact us within 14 days of receiving your order (based on tracking information).
If more than 14 days have passed, we unfortunately cannot offer a return or refund.

Returning Goods Process

If your order has an issue caused by us (wrong size, wrong design, damaged item, or wrong style), please email us within 14 days of delivery: [email protected]

In the “Request a Return” email, please include:

Your Order Number
Photos clearly showing the issue (defect, damage, incorrect item, or size tag if size is wrong)

Once verified, we will:

Send a free replacement, or
Issue a full refund

No return shipping is required in most cases. Processing a replacement takes 3–5 business days, and shipping may take 7–15 business days.

III. Refunds

Refunds are issued to the original payment method (Visa, Mastercard, Amex, Discover).
Once we receive and inspect the returned item (when a return was required), we will process your refund within 1–5 business days.
Original Shipping Costs: The original shipping fee (currently $5.99, if paid) is fully refunded only when the return is due to an error on our part (e.g., damaged or wrong item).
Your financial institution may take an additional 3–7 business days to display the refund on your account.

If your original payment method is no longer valid, please contact us at [email protected] to arrange an alternative solution.

IV. Exchanges

HiOutfits does not accept exchanges for reasons such as choosing the wrong size or changing your mind.

We only provide a replacement in the following cases (our error):

Wrong size delivered
Wrong item delivered
Item arrives damaged or defective

In these cases:

We will ship the replacement at no extra cost.
You do not need to place a new order.

V. Cases Not Eligible for Return or Refund

We cannot issue returns or refunds for:

Items ordered in the wrong size due to not reviewing our Size Guide
Minor color variations caused by screen display differences
Damage caused by improper washing, drying, or handling
Items showing wear, washing, or scent
“Change of mind” requests after the order has shipped
Requests submitted after 14 days from the delivery date
Items purchased during clearance, final sale, or promotional events (where stated)

VI. How to Request a Return or Refund

To submit a request, please email [email protected] with:

Your order number
Full name and email used for the order
A detailed description of the problem
Clear photos showing:
- The full item
- The defect or issue
- Package label and shipping bag (for damaged shipments)

Our support team will guide you through the next steps.

Processing time for the full return/refund procedure may take up to 25 business days, depending on carrier transit time and inspection.