RETURN AND REFUND POLICY
Last updated: October 12, 2026
This Return and Refund Policy applies to all purchases made on Hi Outfits. Hi Outfits is an online-only apparel store owned and operated by Fashion Merch LLC. Many products are made to order and may be produced or shipped with the assistance of production partners. Hi Outfits remains responsible for customer support, order resolution, replacements, and refunds.
For return or refund questions, contact:
Hi Outfits — Operated by Fashion Merch LLC
8885 Mustang Rd, Rancho Cucamonga, CA 91701, United States
Email: [email protected]
Phone: +1 (909) 696-2266
Website: https://hioutfits.com
Business days: Monday–Friday
Business hours: 9:00 AM–5:00 PM PT
I. 14-DAY RETURN REQUEST PERIOD
You must contact [email protected] within 14 days after your order is delivered, based on the delivery date shown by the carrier’s tracking information. This period applies only when an item arrives defective, damaged, incorrect, or in the wrong size because of our error. Requests submitted more than 14 days after delivery are not eligible for return, replacement, or refund unless required by applicable law.
II. RETURNS ACCEPTED ONLY FOR OUR ERROR
We provide a free replacement or a full refund, including original shipping charges where applicable, for verified issues caused by us:
• Damaged or defective item: The product arrives with serious damage, holes, broken components, or a major manufacturing or printing defect.
• Incorrect item: The design, style, color, or product received does not match the confirmed order.
• Wrong item or wrong size sent: The delivered item or size does not match the order confirmation because of our error.
In many verified cases, the customer will not need to return the item. If a return is required, Hi Outfits will provide instructions and cover the return shipping cost.
HOW TO REQUEST A REPLACEMENT OR REFUND
1. Email [email protected] within 14 days of delivery and include your order number.
2. Provide clear photos or a short video showing the defect, damage, or incorrect item.
3. Our support team will review the request, typically within 24–48 business hours.
4. Once approved, we will arrange a free replacement or issue a full refund to the original payment method.
III. CHANGE-OF-MIND RETURNS
We do not accept returns or refunds for buyer’s remorse, a change of mind, or customer ordering mistakes. This includes choosing the wrong size or color, entering an incorrect address, or deciding that the item is no longer wanted. Personalized, custom-made, modified, and made-to-order products are not eligible for change-of-mind returns.
IV. ORDER CANCELLATIONS
You may request cancellation within 12 hours after placing an order. After 12 hours, the order may already be in production. An order cannot be canceled after it has entered the Processing or Shipped stage.
V. CASES NOT ELIGIBLE FOR RETURN, REFUND, OR REPLACEMENT
The following are not eligible unless required by applicable law or the issue was caused by our error:
• The customer selected an incorrect size, color, design, or shipping address.
• The customer changed their mind or no longer wants the product.
• Damage occurred after delivery because of wear, misuse, improper washing, drying, storage, or handling.
• The request was submitted more than 14 days after delivery.
• The item was returned without prior authorization from our support team.
VI. RETURN AUTHORIZATION
Do not send an item back before contacting us. If a return is approved, our support team will provide the return instructions and the appropriate return address by email. Returns sent without prior authorization may be delayed or refused.
VII. REFUND TIMELINE
Approved refunds for verified issues caused by us include the full amount paid and original shipping charges where applicable. Refunds are typically issued to the original payment method within 3–5 business days after approval or after the returned item is received and inspected, if a return is required. Banks and payment providers may need an additional 3–7 business days to post the credit.
VIII. CONTACT US
Email: [email protected]
Phone: +1 (909) 696-2266
Business hours: Monday–Friday, 9:00 AM–5:00 PM PT
Thank you for shopping with Hi Outfits.