Return and Refund Policy

Last updated: March 21, 2026

This Return and Refund Policy applies to all purchases made on Hi Outfits. Hi Outfits is an online-only apparel store owned and operated by Fashion Merch LLC. We are committed to providing clear, fair, and transparent support for return, replacement, refund, and cancellation requests.

For any questions regarding returns or refunds, please contact us:

Hi Outfits
Operated by Fashion Merch LLC
8885 Mustang Rd, Rancho Cucamonga, CA 91701, United States
Email: [email protected]
Phone: +1 (909) 696-2266
Website: https://hioutfits.com
Online-only store. No physical showroom.
Business mailing address only. No in-person shopping or local pickup.
Business Days: Monday – Friday
Business Hours: 9:00 AM – 5:00 PM PT

I. 30-Day Return Request Period

You must contact us at [email protected] within 30 days of receiving your order, based on the delivery date shown by the tracking information. Requests submitted more than 30 days after delivery are not eligible for return, refund, replacement, or store credit unless required by law.

II. Non-Defective Returns (Buyer’s Remorse / General Returns)

We may accept return requests for eligible non-defective, non-custom items within the 30-day return request period. This may include cases where you changed your mind or no longer want the item, provided the item meets all return conditions below and the return is approved by our support team in advance.

Return method: By mail.

To qualify for an approved non-defective return, the item must be:

  • Unused, unworn, unwashed, and in its original condition
  • Free from odors, stains, damage, alterations, or visible signs of use
  • Returned with original packaging where reasonably applicable
  • Approved by our support team before being sent back

Important: We do not accept buyer’s remorse returns for personalized, custom-made, made-to-order, or modified items, except where the item arrives defective, damaged, or incorrect due to our error.

Return shipping fee for approved non-defective returns: The customer is responsible for the return shipping cost.

Original shipping charges: Original shipping charges are non-refundable for approved non-defective returns.

Restocking fee: No cost.

Refund method: Once the returned item is received and inspected, any approved refund will be issued to the original payment method.

III. Replacement or Refund for Seller’s Error

For issues caused by our error, we offer a simplified resolution process. In many cases, you do not need to return the physical item.

We will provide a free replacement or a full refund (including original shipping charges, where applicable) for the following verified issues:

  • Damaged or Defective Item: The product arrives with serious defects, damage, holes, broken components, or major print or manufacturing flaws.
  • Incorrect Item: You received the wrong design, style, color, or product compared to your confirmed order.
  • Wrong Item or Wrong Size Sent: The item delivered does not match the product or size shown on your order confirmation due to our error.

Return shipping fee for seller-error cases: Free. If a return is required, we cover the return shipping cost.

How to request a replacement or refund for seller error:

  1. Email [email protected] with your order number.
  2. Provide clear photos or a short video showing the defect, damage, or incorrect item.
  3. Once our team verifies the issue, we will process your replacement or refund. Verification is typically completed within 24–48 business hours.

IV. Order Cancellations

You may request to cancel your order within 12 hours of placing it. After 12 hours, the order may already be in production. Once an order has entered the Processing or Shipped stage, it can no longer be canceled.

V. Cases Not Eligible for Return, Refund, or Replacement

The following cases are not eligible for return, refund, or replacement unless required by law or caused by our error:

  • Customer Input Errors: Incorrect size selected by the customer, incorrect color selected, or an incorrect shipping address entered at checkout.
  • Personalized / Custom-Made / Made-to-Order Items: These items are not eligible for buyer’s remorse returns once production has begun or the order has shipped.
  • Wear and Tear / Misuse: Damage caused after delivery by improper washing, drying, storage, use, or handling.
  • Requests Submitted After 30 Days: Requests made outside the stated return request period.

VI. Return Authorization and Return Address

Please do not send any item back without contacting us first. Return shipments sent without prior authorization may be delayed, refused, or may not be eligible for processing.

If your return request is approved, our support team will provide the appropriate return instructions and return address by email.

VII. Refund Timeline

  • Seller Error Refunds: If your request is approved because of our error, we will refund the full amount paid, including original shipping charges where applicable.
  • Approved Non-Defective Return Refunds: If your approved non-defective return passes inspection, we will refund the item value to your original payment method. Original shipping charges are not refundable.
  • Processing Time: Approved refunds are typically issued within 3–5 business days after approval or after the returned item has been received and inspected, as applicable.
  • Bank Processing Time: Your bank or payment provider may take an additional 3–7 business days to post the credit to your account.

VIII. Contact Us

If you need help with a return, replacement, refund, or cancellation request, please contact us at [email protected] or call +1 (909) 696-2266. Our business hours are Monday – Friday, 9:00 AM – 5:00 PM PT.

Thank you for shopping with Hi Outfits.

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